As a real estate agent, it's important to know your market and be able to anticipate their needs and expectations. You could be underperforming and losing customers in the real estate industry if you don't take into account the common wants and expectations of your customers. How can you foresee their requirements and provide them with something more than they expected? Here are 8 things clients expect from their real estate agent
Make Yourself Easily Accessible.
Your setup should alert you as soon as a client contacts you by phone or email, allowing you to reply swiftly and efficiently. Set up an automated response letting them know you received their message, even if you can't get them the answer straight away. The fact is that everyone desires to be heard, but nobody enjoys waiting for hours on end for a reply. So, do what needs doing to prevent your customers from feeling ignored.
Know The Market
Know the market like the back of your hand. You will be viewed as the go-to authority on your client's preferred demographic and subsets of that demographic. Before meeting with your client, make sure you've done your homework on the area and read any relevant market data; this will help you narrow your search for a home so that it fits inside their price range and meets their other requirements. There shouldn't be any room for doubt in your client's minds while they look for a new house, and you should be there to help dispel any doubts they may have.
Assist The Customer In Obtaining A Loan Pre-Approval
Buying a property may be a stressful affair, especially for first-time buyers, which is why they sought out your services. You may make things easier for your client by helping them get pre-approved for a mortgage and connect with a lender before they start looking at houses. Both you and the buyer will have a clearer picture of the buyer's financial situation and commitment level with this one action. You'll be ready for everything, and everyone's time will be saved as a result.
Have A Clear Marketing Strategy
Your client has put their trust in you because they know that selling a home is not something you can do on your own. In your first encounters with potential clients, you should present your best marketing strategy for selling their property. Best practices for advertising should be incorporated into your plan in a variety of forms, including but not limited to: social media ad services, photography, video or virtual tours, targeted promotional digital campaigns, and grassroots marketing campaign approaches.
If you aren't innovative or familiar with the very tools that help sell properties, it could send up warning flags for your client. Feel free to seek the advice of other real estate professionals you respect if you find yourself in need of assistance promoting your clients' properties or extra knowledge.
Negotiate And Seal The Deal
When it comes to making deals for your clients in the real estate industry, nothing is more important than a sharp wit and deft hand in negotiations. Sometimes sellers or buyers can be hesitant to accept your client's offer, so it's important to be ready for any resistance. At this late stage, you may want to think about offering concessions, solutions, or compromises. Your clients may be nervous or unsure of themselves during negotiations, and they will rely on you to guide them through this process. To help them complete the transaction, be prepared to step in.
Oversee The Inspecting Process
Reach out to a reliable local home inspector as you near the end of the buying/selling process; they will be able to spot any potential problems with the house. It's in your best interest to accompany the inspector during a property inspection so that you may learn about any problems with the home and negotiate with the seller about a lower selling price if necessary.
Facilitate Closing Day Routines
One more time, your job is to ensure a smooth and profitable transaction for your client. Make sure the rightful owner receives the keys and deeds, and that all necessary paperwork has been completed and signed. Remember to offer your congratulations and gratitude for their patronage as well.
Suggest Suppliers
Finally, you should strive to strengthen your relationship with each client by consistently meeting their current and future needs. Include handymen, interior decorators, pest control experts, and others on your list of recommended vendors for ongoing home maintenance and care services, and offer to put them in touch with them. Your client will not only be grateful, but they will also be more likely to tell their friends about you.